H I F R E Q https://hifreq.space/ Sun, 21 Jan 2024 00:54:19 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.2 https://i0.wp.com/hifreq.space/wp-content/uploads/2022/08/favicon2.png?fit=32%2C32&ssl=1 H I F R E Q https://hifreq.space/ 32 32 214644771 Word of Mouth Marketing (WOMM) https://hifreq.space/2023/07/20/weblog-word-of-mouth-womm/ Thu, 20 Jul 2023 12:12:51 +0000 https://hifreq.space/?p=1525 Project Management

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Word of Mouth Marketing

Whether this is good or bad depends on the goal

Networks are probably the most important factor in human economic survival and happiness. Human beings are literally not capable of living without social networks. Every company, regardless of type or size, will be social at some point. Some are already social. Some are just starting to embrace it. Beyond the tried and true effect of word of mouth (WOMM), we have the very powerful voice of digital social networks. 

If consumers value word of mouth and marketers believe it is effective, then why aren’t marketers more focused on it?

The most successful small businesses do more than provide a great product or service — they build strong relationships with their clients and community. Connecting on a deeper level grows trust and long-term loyalty, which if you ask me, is newsworthy. A network in which people don’t share any common story and where there are no resources will not last for long, and will not build that community you need for a meaningful existence.

More Apt to Collect Than Connect
You don’t start building a network by setting up a technology-based platform. Technology helps to reduce transaction costs and synchronize behavior and thus saves resources, but it cannot substitute for a lack of values and value.

It’s A Trap If You Step Into It
As in life, you ask yourself, “If I have to buy my friends, are they really my friends?” Since the cultural explosion led by Facebook, marketers have been stupefied by the shock of big numbers getting bigger. We would argue that most have been focused on “collecting” rather than “connecting.” So many organizations are caught up in collecting social media fans while failing  to connect with the people on the other side of those technologies.

Be Worthy of Their Chatter
As Bonnie Raitt once said in the 1990s, “Let’s give them something to talk about.” If you suspect you are not being talked about, move from a responsive/defensive posture in social media, to a proactive/offensive posture. Here are a few ways to get the conversations going. 

Spreading Good News
As an expert in your field, you are likely to follow industry thought leaders on social media. You subscribe to their blogs, listen to their podcasts, and watch their vlog channels. You have unique take-aways due to your own experiences in your chosen field. Keep a pen and paper handy, or obtain a note taking app on your phone. When innovative ideas arise, record them. This is valuable information that you alone glean by being in the thick of it every day, as a leader in your industry. Pass these insights onto your marketing team. They are hoping to gain these insights from you to promote your organization.

Ask For Opinions and Recommendations
Another easy way small business owners can engage customers in meaningful conversation is by asking questions. People like sharing their opinion. By giving them a voice you are telling them their thoughts are valued. And their thoughts are often just the feedback you didn’t realize you were looking for. People who purchase what you have are your best test market. They happily let you know what they think while sharing with others in their network.


Employ a Weblog, Blog, Blog or Killer Email Newsletter
If you want to get noticed, you need to go against the grain, write better headlines, use compelling visuals, and master the art of promotion. While it may hurt you to hear it, a blog post cannot stand alone on its own merit any longer. Regardless of how polished and engaged your writing is, it’s no longer enough in today’s marketplace. If you want to create blog posts that get noticed and shared, then you must be willing to use compelling visual elements that complement the text. Unless you are a closeted creative writer, we recommend partnering with a creative marketing company that can work your publishing efforts on your behalf.

Host a Virtual or In-House Class
Your specialized industry knowledge is valuable to consumers. With the right strategy, you can turn that expertise into word-of-mouth revenue. Virtual events have become more common than ever before and are easier to host thanks to a constantly growing list of technology tools for meetings and webinars. 

Invest in Retention and Loyalty
What percentage of your marketing budget is spent on new leads versus on client retention? If you’re like many small business owners, you spend much more on reaching out to strangers than nurturing existing clients. If you were told that it costs five times as much to acquire a new customer than retain an old one, would that think differently? Those existing clients are your most valuable asset. They write the online reviews that make you look great for prospects. They send referrals if you take the time to ask for them. They expand your reach on social media. And of course they’re a source of repeat or recurring business down the line.

Spend Less Time Day-To-Day Marketing
Whatever your industry or type of business, you’d likely rather spend your time with clients instead of on marketing. Hiring a marketing group to handle your outreach will allow you to spend less time marketing your business without sacrificing performance? Professional marketers actually thrive on all day interaction. They know when to and when not to automate. They are utilizing the most current communication technology every day, all day. 

Network Philanthropically
Learn how to use your network to inspire and engage others in your philanthropic cause, and amplify your impact and reach. In order to reach our goals, we invest resources, but those resources depend for their effectiveness on a network of people setting the right goals, defining the right tasks, identifying and responding to opportunities, working together even in difficult environments.

Millennials appreciate brands that go above and beyond. Brands should unlock any opportunity to push the limits of charitable giving. 64% of Millennials use their own social channels to address companies about social and environmental issues, and 36% of consumers say they mainly share content to promote causes they care about. When you’re doing something for the good of a community, people not only want to talk about it, they want to become a part of it.

It’s Not a Matter of Choice
You can’t not have a network, just as you can’t not communicate.  When clients want to talk about the experiences they have with your business, it validates your efforts. It also means you are building a community of people who are likely to refer their friends and colleagues to you when they need your expertise.

We can either manage that network or not, but it will have its impact on performance and outcome. You can pour as much money as you want into a network, however if it works badly, your money will evaporate without any sustainable impact.

Professional Marketers Capitalize on Unexpected Opportunities
If you aren’t ready to house a marketing team in your place of business, hire a quality marketing team that will remotely act on your behalf.  Also, professional marketing people are always networking while staying open to new opportunities in the rapidly changing environment.

Happy customers have a history of bringing in potential customers. If you can get your community talking about your products and services, you’ll reap the benefits of true brand advocacy. Give them something to talk about today.

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Planting Good Seeds For Sustainable Outcomes https://hifreq.space/2023/06/20/weblog-planting-good-seeds/ Tue, 20 Jun 2023 13:54:51 +0000 https://hifreq.space/?p=1286 Project Management

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PLANTING GOOD SEEDS FOR SUSTAINABLE OUTCOMES

The Day You Plant The Seed Is Not The Day You Reap The Fruit

I will risk sounding condescending or trollish here, but I think it is important to put this on the table. Let’s just agree that business outcomes are the results of actions and decisions you make for your business. Now that it has been said, very plainly, we can begin a very orderly, reasoned narrative regarding advertising a business, or brand, or sharing the good news about your goods and service offerings.

Seeds are incredibly fascinating, in that they are vessels for the beginnings of life. In plain speak, we are planting good seeds when we build a permanent allocation into the annual budget just for advertising. We are planting good seeds, when we end the year analyzing our sales patterns to strategize for the upcoming cycle. We are planting good seeds when we include impressions and shared experiences from the people on our team to develop strategies for the upcoming year.

There is so much that happens long before the sprout ever comes into being. 

Without a solid strategy, marketing efforts are like fractals, they spiral out into the void and who knows what they will become, touch, or affect. Still, so many small business owners get a little change, and so willingly toss their jingle into the Trevi Fountain in hopes that Rome will deliver a solid return rather than hiring a professional marketing team to secure a win. 

Advertising is not a gamble unless you treat it as such. We prefer communicating or sharing offerings through the very systematic methods modern technology has to offer online, and also in real time. It can involve educating potential customers in a way that adds value for them and dropping a series of friendly hints about the products or services you offer. There is preparation and tending, nurturing and patience, that goes into cultivating the conditions to make germination a reality.

Building Through Inexpensive Means
There is a way to generate business without spending money on advertising. That way is through effort. Not many small business owners have the time or the energy to understand the complexities and challenges of marketing digitally. They understand the daily workings of the business at hand, and rightfully so, it’s a full-time operation. 

It’s true, advertising is not a fit for every small business. There are, however, practical digital marketing strategies that are too valuable to overlook even for the small business owner. In this way, we recommend a solid foundational online presence for everyone we encounter. 

Even on the local level, the not-so-recognizable brand can gain some traction to compete in their small community with a website and a manageable social media campaign. These items are as foundational as a flier, brochure, or business card, and are not to be overlooked. 

We All Started Somewhere
Many other marketing agencies would gladly help small business clients part with their money, making them pay for services that may or may not be effective. This does not fit into our philosophy. We service many mid-sized corporations and even a few large and impressive ones. We feel small business owners are the captains of their ship, and they deserve a team of solid marketing professionals to navigate the storm on their behalf as well. Simply put, no company is too large or too small for us, and we are here to meet you where you stand right now. We have your best interest at heart. 

Seeds are incredibly fascinating, in that they are often vessels for the beginnings of life. To ensure success for future generations of plants, Nature has continually adapted, given intention, and evolved to give seeds the best chance to fit into their environment.

Not every small business embraces risk. Anytime you spend advertising dollars, there is a possibility that you will not get what you expected in return. We advocate for a more practical approach to growth. We know our well-thought-out, well-planned, and deliberately executed strategies, reduce risk as much as possible.

We recommend taking a foundational inventory to examine the tools already in place in your organization that are primed for growth. For example, let’s look at the site you have, and how much content you are releasing now.

Social Proof and Recurrence
One of the ways we can measure the effectiveness of a digital campaign is social proof. What do customer reviews say about your establishment? Reviews, testimonials, and recurrence tell us a lot about whether or not your communication is hitting the mark with targeted markets.

Content Quality and Volume
Collaborate to generate content. Content generation can be contributed by staff, and moderated by your marketing team.  Who knows your customers more well than the people on the front line of your staff? Utilize a marketing company to help you use and reuse meaningful content that comes right from your own experience. Choose a marketing team that cares for your customers as much as you do. 

Establish Infrastructure To Convert Leads
The fundamental digital marketing foundation will keep you ahead of the game, by keeping you on top in every transaction. There is a customer life cycle, and it is something you will want to educate your team to be aware of. It is different for every business, culture, and industry. From the weblog, and email, to the sales funnel, the callback, the order, and the repeat, wash, and rinse of your customer cycle, you want to be as flawless as possible. Even if they are not returning, what kind of an impression have you left, and why? If you don’t address these questions, it can lead to wasted effort and wasted spending. From customer service interactions to dead links on the website, we want to plug every hole, and cross every ‘t’.

Ideas are like seeds, apparently insignificant, and often stepped on. When they are held in the hand, placed in the ground, and watered carefully, they can grow into something wonderful, like a giant redwood, or whatever you might imagine if you take hold of the process. 

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